(UPDATED) Full List Of Moniepoint Offices In Nigeria and Phone Number

Moniepoint is one of Nigeria’s leading financial platforms, particularly popular among small and medium-sized businesses. The institution offers services like Point of Sale (POS) machines, ATM issuance, loans for entrepreneurs, and an innovative payment platform for seamless transactions. To better serve its extensive customer base, Moniepoint has established multiple offices across Nigeria.

Below is a comprehensive list of Moniepoint’s offices, their contact information, and the services they offer.

Head Office

• Location: The Moniepoint head office is uniquely situated in Oyo State, a departure from the common trend of Lagos or Abuja headquarters.
• Services: The Oyo office handles POS applications, ATM card issuance, loan applications, and various customer requests.
• Operating Hours: Mondays to Fridays, 8 AM – 5 PM.
• Special Notes: Customers can directly visit this office for high-priority escalations and business inquiries.

Moniepoint Regional Offices

1. Lagos Region

Many consumers are served by the Moniepoint Ikeja Office in Lagos, which offers services like resolving walk-in customer concerns about their offerings. The office is open 8 AM to 5 PM, Monday through Friday.

• Ikeja Office
  • Address: Located in the bustling business district of Ikeja.
  • Services: Handles technical issues, POS distribution, customer complaints, and inquiries.
  • Operating Hours: Mondays to Fridays, 8 AM – 5 PM.
• Lekki Office
  • Address: Service center located in Lekki for convenience to Lagos Island residents.
  • Services: Offers POS services, loan applications, and personalized consultations.
  • Operating Hours: Mondays to Fridays, 8 AM – 5 PM.

2. Northern Region

• Kaduna Office
  • Address: Situated strategically in Kaduna to cater to regional business owners.
  • Services: Loan services, POS machine issuance, onboarding new customers.
  • Operating Hours: Mondays to Fridays, 8 AM – 5 PM.
• Kano Office
  • Address: Regional hub for merchants and SMEs in Kano.
  • Services: Offers full-scale services, including ATM assistance and customer support.
  • Operating Hours: Mondays to Fridays, 8 AM – 5 PM.
• Sokoto Office
  • Address: Services customers in Sokoto and surrounding areas.
  • Services: POS repairs, merchant support, and onboarding.
  • Operating Hours: Mondays to Fridays, 8 AM – 5 PM.

3. Southeastern Region

• Aba (Abia State) Office
  • Address: Located in the commercial city of Aba, this office handles a large volume of customers daily.
  • Services: POS applications and repairs, loan consultations.
  • Operating Hours: Mondays to Fridays, 8 AM – 5 PM.
• Enugu Office
  • Address: Situated in the heart of Enugu city.
  • Services: Primarily handles account setup, POS repairs, and customer onboarding.
  • Operating Hours: Mondays to Fridays, 8 AM – 5 PM.
• Anambra Office (Onitsha)
  • Address: Provides services in the busy commercial center of Onitsha.
  • Services: ATM issuance, POS machine services, loan consultations.
  • Operating Hours: Mondays to Fridays, 8 AM – 5 PM.

4. South-South Region

• Port Harcourt (Rivers State) Office
  • Address: This branch caters to the bustling business community in Port Harcourt.
  • Services: POS support, merchant onboarding, loan applications.
  • Operating Hours: Mondays to Fridays, 8 AM – 5 PM.
• Uyo (Akwa Ibom) Office
  • Address: Located centrally in Uyo to meet clients’ needs effectively.
  • Services: POS distribution, account troubleshooting, ATM requests.
  • Operating Hours: Mondays to Fridays, 8 AM – 5 PM.
• Benin (Edo State) Office
  • Address: Benin City branch caters heavily to merchants and business owners.
  • Services: Handles POS machine servicing and customer inquiries.
  • Operating Hours: Mondays to Fridays, 8 AM – 5 PM.

5. Central Region

• Abuja Office
  • Address: Gimbiya Street, Garki Area 11, Abuja.
  • Services: Comprehensive support for merchants and businesses in the capital city.
  • Operating Hours: Mondays to Fridays, 8 AM – 5 PM.
• Kwara (Ilorin) Office
  • Address: Regional hub for customers in Ilorin.
  • Services: New account setup, POS machine servicing, loan details.
  • Operating Hours: Mondays to Fridays, 8 AM – 5 PM.
• Niger Office
  • Address: Located in Minna to cater to the growing SME ecosystem.
  • Services: Loan support, ATM card issuance, POS troubleshooting.
  • Operating Hours: Mondays to Fridays, 8 AM – 5 PM.

6. Northeast Region

• Bauchi Office
  • Address: Central location for POS support in the Northeast.
  • Services: POS repairs, new applications, general inquiries.
  • Operating Hours: Mondays to Fridays, 8 AM – 5 PM.
• Yola (Adamawa State) Office
  • Address: A key branch for POS merchants in the region.
  • Services: POS machine onboarding, account setups, and loan services.
  • Operating Hours: Mondays to Fridays, 8 AM – 5 PM.

Moniepoint’s Customer-Centric Approach

Moniepoint prioritizes customer satisfaction by offering dedicated customer service representatives at its branches. Each branch is staffed with professionals trained to resolve technical challenges, address merchant needs, and provide financial guidance.

Frequently Asked Questions (FAQs)

1. How many offices does Moniepoint have in Nigeria?
   Moniepoint currently operates over 30 offices distributed nationwide.
2. Do I need an appointment to visit a Moniepoint office?
   No, you can walk into any Moniepoint office during their operating hours without prior booking.
3. Can I resolve technical issues with my POS machine on-site?
   Yes, most Moniepoint offices have technicians to assist with POS repairs and replacements.
4. What identification is required to process requests?
   A valid government-issued ID is required for loan services, POS requests, and other account-related issues.
5. Are Moniepoint services available to rural communities?
   Yes, Moniepoint aims to make financial services accessible across both urban and rural areas.
6. What payment options are available at Moniepoint offices?
   Customers can pay for some services directly at the branch or through the app.
7. Can I apply for a loan online, or do I have to visit an office?
   Loans can be applied for online, but visiting the branch could speed up the process.
8. Are Moniepoint offices open on weekends?
   No, the offices typically operate Mondays to Fridays, from 8 AM to 5 PM.
9. How do I ensure I visit an authentic Moniepoint branch?
   Check the Moniepoint website or contact customer service to verify branch addresses.
10. Is customer support free at Moniepoint offices?
    Yes, all customer support services provided at Moniepoint offices are free of charge.

Moniepoint has made financial services more accessible and reliable. Whether you are a business owner or an individual seeking financial solutions, their extensive network of offices is designed to provide excellent service at your convenience!